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Listen up! EAR's the way to stop rows

Sunday, 20 September 2009 23:31 | Written by Diane | PDF | Print | E-mail

The acronym EAR — for Empathy, Assertiveness and Respect — is a good way to remember the key components of successful communication, says Dr David Burns

 

 

  

 

Good communication involves skilful listening (Empathy), effective self-expression (Assertiveness) and caring (Respect). So the last time you had a row, which skill was missing from your toolbox?

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