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In the early 1980s industrial designer Patricia Moore visited over a hundred US cities dressed as an 80-year-old in order to understand better the needs of the elderly.

 

Just one story cultural historian and author Roman Krznaric tells in his talk on how the art of empathy can not only enrich one's own life but also help to create social change.

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Listen to the podcast of the full event including audience Q&A:

 

http://www.thersa.org/events/audio-and-past-events/2012/the-six-habits-of-hig...

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