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Published on Friday, 25 September 2009 19:00 | 
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The acronym EAR — for Empathy, Assertiveness and Respect — is a good way to remember the key components of successful communication, says Dr David Burns
Good communication involves skilful listening (Empathy), effective
self-expression (Assertiveness) and caring (Respect). So the last time you had a row, which skill was missing from your toolbox?